Facebook and the company’s entire family of apps suffered an outage Monday morning. Shortly before 9 a.m. Pacific time, the social network’s namesake app, along with Instagram, WhatsApp, Facebook Messenger, and Oculus — Facebook’s virtual reality service — became unreachable for many people.
The outages, which are global, appear to have been caused by a server configuration issue. Nearly five hours later, the services remain offline and Facebook has provided no estimate for when they might be restored.
Inside Facebook, the outage has wreaked havoc across a number of internal systems. A number of employees told BuzzFeed News that they could not receive emails from outside addresses. Others reported that the badges they use to enter Facebook buildings had stopped working. Adam Mosseri, the head of Instagram appeared to confirm the broad extent of the outage when he tweeted that it “does feel like a snow day.”
Shortly after the outage occurred, Facebook spokesperson Andy Stone tweeted that company was working to restore access to its apps. But it’s clearly been a struggle, as four hours later CTO Mike Schroepfer tweeted, “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.”
While the ongoing outage is frustrating for daily users of Instagram and Facebook, it is far more problematic for the millions of people who use WhatsApp as a primary communication tool.
The Facebook outage is among the worst in recent memory. In 2019, the company’s various services went down for about 24 hours, but only for some people. The company attributed that outage to server configuration issues.
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